Score each category using the 1 to 5 scale. Ratings should reflect your overall experience during the review period, not a single isolated event.
Pay
Accuracy, consistency, and timeliness of pay.
Select
1 - Poor
2 - Below Average
3 - Meets Expectations
4 - Strong
5 - Excellent
Schedule
Consistency of schedule, planning, and communication around work hours.
Select
1 - Poor
2 - Below Average
3 - Meets Expectations
4 - Strong
5 - Excellent
Equipment
Condition, safety, and reliability of trucks, trailers, and provided equipment.
Select
1 - Poor
2 - Below Average
3 - Meets Expectations
4 - Strong
5 - Excellent
Management
Professionalism, leadership, communication, and day-to-day management quality.
Select
1 - Poor
2 - Below Average
3 - Meets Expectations
4 - Strong
5 - Excellent
Driver Support
Responsiveness, issue resolution, and overall support provided to drivers.
Select
1 - Poor
2 - Below Average
3 - Meets Expectations
4 - Strong
5 - Excellent
Training & Onboarding
Quality of preparation, route orientation, and policy communication before your first route.
Select
1 - Poor
2 - Below Average
3 - Meets Expectations
4 - Strong
5 - Excellent
Route Planning & Dispatch
Accuracy of assigned routes, realism of stop counts, and quality of dispatch decisions.
Select
1 - Poor
2 - Below Average
3 - Meets Expectations
4 - Strong
5 - Excellent
Safety Culture
Management commitment to safe practices, handling of safety concerns, and equipment condition.
Select
1 - Poor
2 - Below Average
3 - Meets Expectations
4 - Strong
5 - Excellent
Communication
How well the SP communicated changes, issues, and expectations on a day-to-day basis.
Select
1 - Poor
2 - Below Average
3 - Meets Expectations
4 - Strong
5 - Excellent
Would You Work Here Again?
Your overall recommendation based on direct experience with this Service Provider during the review period.
Select
Yes
Maybe
No
Next: Notes & Certification