Motive Quick Start and Support - UCEP Network
UCEP Quick Start and Support

Find Your Motive Help.
Fast.

Not sure where to start? This page helps UCEP drivers and service providers quickly find the right Motive help, from your first log to a roadside inspection.

For Drivers
For Service Providers
Quick Tasks
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UCEP Network › Motive Resources
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Start Here

Where Do You Need Help?

Choose the area that matches what you are working on. Each card links directly to Motive's help center.

Getting Started

Driver App

Your starting point for everything in Motive. Set up the app, log duty status, manage HOS, and stay connected with dispatch. All from your phone.

  • Log and edit duty status in real time
  • Review HOS logs and remaining drive time
  • Connect with dispatch via in-app messaging
  • Submit DVIRs and manage documents on the go
Driver App Overview →
ELD and HOS

Compliance

Understand the FMCSA rules behind your logs, what triggers violations, and how to be ready before a roadside inspection starts.

  • HOS rules and violation breakdowns
  • ELD mandate requirements explained
  • Roadside inspection readiness guidance
  • Unidentified and edited log management
Compliance Overview →
Setup and Installation

Hardware

Installing a new ELD, pairing a dashcam, or troubleshooting a gateway that won't connect. Find the right guide for your device.

  • ELD device pairing and troubleshooting
  • Dashcam installation and calibration
  • Gateway setup and connectivity guides
  • Cable and adapter compatibility reference
Browse Hardware Help →
Fleet and Platform

Products and Fleet Tools

Looking for fleet tracking, driver safety reporting, fuel card management, or dashboards? The full Motive product suite is here for service providers.

  • Fleet tracking and GPS management
  • Driver safety and AI coaching tools
  • Spend and fuel card management
  • Fleet dashboard and reporting overview
Browse Products →
Common Tasks
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Quick Start

What Are You Trying to Do?

Jump directly to the help you need. Each task links to the most relevant Motive article or section.

Set up the Driver App First-time setup, login, and orientation
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Review a compliance violation Understand and address HOS violations
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Log or edit HOS records Duty status, driving time, and log edits
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Prepare for a roadside inspection What to show an officer and how to transfer logs
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Message dispatch in the app In-app messaging and dispatch communication
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Install or pair an ELD device Hardware setup, pairing, and troubleshooting
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Set up or calibrate a dashcam Installation, mounting angles, and recording setup
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Fix a gateway connection issue Gateway pairing, signal loss, and resets
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By Role
Who Are You?

Help by Audience

Drivers and service providers use Motive differently. Start with the section that fits your role.

External documentation. All links on this page go directly to Motive's help center, which is maintained by Motive and is the authoritative source for product information, setup guides, and compliance details. UCEP is not affiliated with Motive and does not control or verify help center content. Content may change without notice.
Still Need Help?
Search Motive's Full Help Center

Can't find what you're looking for? Search Motive's complete help center for articles, setup guides, and troubleshooting steps across every product and feature.

Search Motive Help →